Privacy policy
Last updated: August 15, 2025
ENRJI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
- Account information including your username, password, preferences, and settings.
- Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions.
- Communications with us including any information you share when contacting customer support.
- Device information including your device type, browser type, IP address, and other unique identifiers.
- Usage information including how and when you interact with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, make a purchase, or communicate with us.
- Automatically through cookies, tracking technologies, and when you use the Services.
- From our service providers who process information on our behalf.
- From partners or other third parties where permitted by law.
How We Use Your Personal Information
- To provide and improve the Services including order fulfillment, account management, shipping, returns, and customer experience enhancements.
- Marketing and promotions such as sending emails, SMS, or WhatsApp messages about products, offers, and updates (if you have opted in).
- Security and fraud prevention including account authentication and prevention of fraudulent or malicious activity.
- Customer support to respond to inquiries, resolve issues, and maintain relationships.
- Legal compliance including responding to legal requests and enforcing policies.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies, including pixels, heatmap scripts, server-based tracking, device fingerprinting, and app tracking SDKs, to operate and improve the Services, perform analytics, and personalize content and ads.
Types of cookies:
- Necessary – required for secure transactions, account login, and core site functionality.
- Functional – remember preferences and improve usability.
- Performance – track site usage and help improve performance.
- Marketing – deliver targeted ads and measure campaign effectiveness.
You can manage cookie preferences in your browser settings. Disabling some cookies may affect your experience.
How We Disclose Personal Information
We may share your personal information:
- With vendors and service providers who perform services such as payment processing, delivery, data analytics, and customer support.
- With business partners for marketing purposes, where legally permitted.
- When you give us consent to share your data.
- To comply with legal obligations or in connection with legal proceedings.
- In the event of a business transfer, such as a merger or acquisition.
Third-Party Links
The Services may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their policies before sharing any personal data.
Children’s Data
The Services are not intended for children under the legal age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us to request deletion.
Security and Retention
We use reasonable measures to protect your personal information. However, no system is completely secure. We retain information only as long as necessary to provide Services, comply with laws, and resolve disputes.
Your Rights
- Right to access your personal information.
- Right to request deletion of your data.
- Right to correct inaccurate information.
- Right to receive a copy of your data in a portable format.
- Right to opt out of marketing communications.
To exercise these rights, email us at support@snehworld.com.
Complaints
If you have concerns about how we process your personal data, contact us at the email below. You may also have the right to complain to your local data protection authority.
International Transfers
Your information may be transferred and processed outside your country of residence, subject to applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.
Contact
For any query or policy-related issue, connect on support@snehworld.com or write to us at:
Sneh Academic Services Private Limited
A-1, Sentossa Greenland Bungalows, Near Science City Cross Road,
S.P. Ring Road, Bhadaj, Ahmedabad, Gujarat 382721, India
All rights reserved by Sneh Academic Services Private Limited.
Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.